Frequently Asked Questions About Emergency Response and Insurance Claims

Dealing with the aftermath of a disaster whether it’s a fire, flood, or severe storm can leave you stressed and confused on what to do next. At Service-Tech we do our best to alleviate some of your concerns and anxieties by answering our most frequently asked questions involving our 24/7 emergency response and the follow-up restoration services.

What Happens During Emergency Response?

When our restoration technicians arrive on the scene, the first plan of action is to remove or deal with the damaged areas of your home in order to minimize their impact. This means wet areas are dried with industrial fans or boarding up parts of the building that is no longer structurally safe. A project manager will provide details on the scope of the restoration work needed as well as provide estimated timelines for how long the job should take to complete.

Work Authorization

A work authorization is signed by either the homeowner or unit owner or, in the case of a commercial or strata corporation, an authorized appointed individual. This work authorization lets Service-Tech begin work on your emergency as well as any needed repair projects.


Your deductible is set by your insurance policy, outlining an amount due for the work being done on your claim. For property insurance, this deductible is usually due prior to the repair work being undertaken on a claim. You will likely receive a deductible invoice closely after you notify your insurance of your losses.

How Is the Repair Estimate Handled? 

Service-Tech outlines the repairs needed to restore your property back to its pre-loss condition, providing a list of cost estimates. This estimate list is developed based on your insurance adjuster’s guidelines (if applicable because not all losses will require an adjuster). Once we know the scope of repair, the estimate will be approved by your insurance adjuster, and Service-Tech can begin restoration work.

If your loss is under your deductible amount, it will not become a claim submitted to your insurance company. In this case, the authorized person can simply instruct Service-Tech to begin work with little to no delay.

How Does the Scheduled Repair Process Works?

When we have worked out the repair scope and repairs have been approved, our project manager will reach out to you to schedule when the work is to begin. Progress reports and status updates will be provided to you throughout the entire process. Once complete, Service-Tech ensures the repair materials and techniques are to the standards described in the estimate. Lastly, we provide a certificate of completion to be signed and documented.

Have Another Question?

If you still have questions for Service-Tech about our restoration services, please contact us.


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7380 McKenzie Road

Port Alberni, BC V9Y 8M5

Phone: 250-723-1805

Fax: 250-723-2500



Monday 08:30 AM - 04:30 PM

Tuesday 08:30 AM - 04:30 PM

Wednesday 08:30 AM - 04:30 PM

Thursday 08:30 AM - 04:30 PM

Friday 08:30 AM - 04:30 PM

Saturday 08:30 AM - 04:30 PM

Sunday 08:30 AM - 04:30 PM

Emergency Service: 24/7, 365 days/year

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